Refund policy
NOVATHERAPY RETURN & REFUND POLICY
Thanks for shopping at NovaTherapy. If you are not entirely satisfied with your purchase, we're here to help.
1. 14-Day Return Window
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in its original, undamaged packaging.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in its original, undamaged packaging.
2. Return Process & Approval
Do not ship your package back to the manufacturer address listed on the box. All returns must be authorized by our team first. To start a return, please email us at brendanverm93@gmail.com with your order number and proof of purchase. We will provide you with the correct local South African return address.
Do not ship your package back to the manufacturer address listed on the box. All returns must be authorized by our team first. To start a return, please email us at brendanverm93@gmail.com with your order number and proof of purchase. We will provide you with the correct local South African return address.
3. Shipping Costs
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
4. Refunds
Once we receive your item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund directly to your original payment method via PayFast. Please allow 3 to 7 business days for the funds to reflect in your account depending on your bank.
Once we receive your item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund directly to your original payment method via PayFast. Please allow 3 to 7 business days for the funds to reflect in your account depending on your bank.