Shipping policy
NOVATHERAPY SHIPPING POLICYThank you for shopping with NovaTherapy™.
We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 8-11 business days after payment has been successfully received.
Orders are not processed, shipped or delivered on weekends or South African public holidays.
During periods of high order volumes, promotional events or holidays, processing times may be slightly longer.
Shipping Method
All orders are shipped using Aramex Store to Door.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Time
Estimated delivery time is:
8–11 business days
Delivery estimates begin once your order has been dispatched and are provided as a guide only.
Actual delivery times may vary depending on your location and circumstances beyond our reasonable control.
Delivery Delays
While we work closely with our courier partners to ensure timely delivery, delivery dates are estimates only.
NovaTherapy™ is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Courier operational delays
- Severe weather conditions
- Public holidays
- High shipping volumes
- Industrial action or strikes
- Road closures
- Natural disasters
- Government restrictions
- Incorrect or incomplete delivery information supplied by the customer
- Any other unforeseen events outside our reasonable control
Where possible, we will assist customers in tracking delayed shipments and communicating with the courier.
Delivery Address
Customers are responsible for ensuring that all shipping information is accurate before placing an order.
NovaTherapy™ cannot be held responsible for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information provided by the customer.
If a parcel is returned to us because of an incorrect address or failure to collect the parcel where applicable, additional shipping charges may apply before the order can be re-dispatched.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number.
Customers can track their parcel directly using the Aramex tracking system.
Please allow up to 24 hours after dispatch for tracking information to become available.
Failed Deliveries
If delivery cannot be completed because:
- no one is available to receive the parcel,
- the address is inaccessible,
- the delivery address provided is incorrect,
the courier may attempt redelivery or return the parcel to us.
Any additional delivery fees incurred may be the responsibility of the customer.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 48 hours of the recorded delivery date.
We may require photographs of the packaging and product to assist with our investigation.
NovaTherapy™ will work with Aramex to investigate the matter before determining the appropriate resolution.
Shipping Costs
Shipping costs are calculated and displayed at checkout unless a free shipping promotion is advertised.
International Shipping
At this time, NovaTherapy™ ships within South Africa only.